COVID-19 Technology Response Planning 101


Establishing a nerve center as the central crisis steering committee.

During these unprecedented times, companies need a nerve center—a dedicated team in a central location—to coordinate their response to COVID-19 across locations and business units. We can assist in building a cross-functional team that has decision-making power about important issues, a nerve center could focus on the following deliverables:

  • Creating a threat-map strategy using our proven methods, nerve-center leaders will use digital tools to create threat maps with real-time data imported from internal and public sources. For instance, a threat map may document disease spread in critical export markets, employee-absentee rates by location, dealerships’ foot traffic, and organizational disruptions.

  • Establishing a risk log. While a threat map will make many risks visible, it will not capture every important development. If teams or functions become aware of any additional threats, they can immediately log the information in a database accessible to all critical employees, allowing the nerve center to respond quickly with interventions.

  • Developing an integrated plan. A nerve center will get updates from all affected regions and functions—ideally, at least twice a week. Its leaders can then integrate these reports into a plan to ensure that all groups coordinate their efforts and follow best practices.

We can help build your nerve center following agile principles to eliminate bureaucracy in decision making. Our methods encourage transparency, providing employees, and shareholders with frequent updates about the potential risks of COVID-19 and the company’s response. From inception, a nerve center can serve as the main source of information and a single source of truth, with its leaders creating communication plans and aligning on key messages.


Let us help protect your employees

Companies will need to protect employee health and quickly relay information about potential threats throughout their organizations. The advanced industries sector is no exception, with businesses taking measures that include splitting shifts to minimize employee contact, distributing protective gear, curtailing travel, providing on-site health monitoring, and increasing on-site sanitization. The specific measures will vary by role, location, and company. Some measures that may be universally valuable include the following:

  • developing contingency plans that describe actions to take in different scenarios, such as how leaders will respond if their team members become infected

  • enabling employees to work from home using remote-collaboration tools

  • updating operational procedures—from safety protocols to operating hours to ramp-up processes—if companies deviate from standard processes